logo

Privacy Policy - Switch & Save Consultants Ltd

At Switch & Save Consultants Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services, visit our website, or interact with us. By using our services, you agree to the terms of this policy.

Who We Are

Switch & Save Consultants Ltd is a third-party consultancy and brokerage service based in the United Kingdom. We specialize in managing utilities (electricity, gas, water, landline & broadband, card machines, and insurance) for both commercial and domestic clients. Our registered office is "1080 Argyl Street, Finnieston, Glasgow, G3 8LY", and you can contact us at support@switchnsaveconsultants.co.uk.

Information We Collect

We collect and process personal data to provide you with our services effectively. The types of information we may collect include:

  1. Personal Identification Information:
    1. Name, address, email address, phone number, and date of birth (if applicable).
  2. Utility and Billing Information:
    1. Details of your current utility contracts (e.g., supplier names, account numbers, billing history, and usage data) to assist with switching, closing, or setting up services.
  3. Financial Information:
    1. Payment details (e.g., bank account or credit card information) for processing our service fees.
  4. Business Information:
    1. For commercial clients, business name, address, and relevant utility account details.
  5. Communication Data:
    1. Records of your correspondence with us (e.g., emails, phone calls, or messages).
  6. Technical Data:
    1. IP address, browser type, and device information when you visit our website.
  7. Special Categories:
    1. In rare cases, we may collect sensitive data (e.g., proof of identity) if required by suppliers for new connections or dispute resolution.

We collect this information directly from you when you contact us, fill out forms, or provide documentation, as well as indirectly through suppliers or public sources where necessary.

How We Use Your Information

We use your personal data for the following purposes:

  1. To Provide Our Services:
    1. To analyze your utility contracts, negotiate with suppliers, switch or close accounts, set up new connections, resolve billing disputes, and manage renewals on your behalf.
  2. To Process Payments:
    1. To charge our reasonable service fees for the work we perform.
  3. To Communicate:
    1. To respond to your inquiries, provide updates on our progress, and inform you of relevant offers or savings opportunities (with your consent).
  4. To Improve Our Services:
    1. To analyze trends and feedback to enhance our offerings.
  5. To Meet Legal Obligations:
    1. To comply with applicable laws, regulations, or requests from authorities (e.g., tax reporting or fraud prevention).
  6. To Protect Our Business:
    1. To detect and prevent fraud, misuse of services, or security threats.

We only process your data where we have a lawful basis, such as your consent, a contractual necessity, a legal obligation, or our legitimate interest (e.g., improving services), provided it doesn’t override your rights.

How We Share Your Information

We may share your personal data with:

  1. Utility Suppliers:
    1. To facilitate switching, closing, or establishing new connections and to resolve billing or service issues.
  2. Third-Party Service Providers:
    1. Trusted partners who assist us with payment processing, IT support, or customer management (e.g., cloud storage providers), all bound by strict confidentiality agreements.
  3. Legal Authorities:
    1. If required by law or to protect our rights, safety, or property.
  4. Business Transfers:
    1. In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity under the same privacy protections.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

How We Protect Your Data

We take data security seriously and implement appropriate technical and organizational measures to safeguard your information, including:

  1. Regular reviews of our security practices to address risks like unauthorized access, loss, or breaches.
  2. Access controls to ensure only authorized personnel handle your data.
  3. Encryption of sensitive data during transmission and storage.

Despite our efforts, no system is 100% secure, and we cannot guarantee absolute security. If a data breach occurs that poses a risk to your rights, we will notify you and relevant authorities as required by law.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  1. Active Clients:
    1. For the duration of our service agreement and up to 6 years thereafter to comply with legal obligations (e.g., tax records)
  2. Inactive Clients:
    1. Up to 2 years after our last interaction, unless you request deletion sooner.
  3. Legal Requirements:
    1. Longer if required by law or to defend against claims.

Once retention periods expire, we securely delete or anonymize your data.

Your Rights

Under UK data protection laws (e.g., UK GDPR), you have the following rights regarding your personal data:

  1. Access:
    1. Request a copy of the data we hold about you.
  2. Rectification:
    1. Ask us to correct inaccurate or incomplete information.
  3. Erasure:
    1. Request deletion of your data (where no legal basis requires us to retain it)..
  4. Restriction:
    1. : Limit how we process your data in certain circumstances.
  5. Portability:
    1. Receive your data in a structured, machine-readable format to transfer elsewhere..
  6. Objection:
    1. Object to processing based on legitimate interests or direct marketing.
  7. Withdraw Consent:
    1. Revoke consent at any time if we rely on it for processing (e.g., marketing).

To exercise these rights, contact us at support@switchnsaveconsultants.co.uk / 07845224546 . We’ll respond within one month, though complex requests may take longer. There’s no fee unless your request is excessive or unfounded.

Cookies and Website Tracking

Our website may use cookies to enhance your experience, such as:

  1. Essential Cookies:
    1. For site functionality (e.g., form submissions)..
  2. Analytics Cookies:
    1. To track usage patterns and improve our site (e.g., Google Analytics).

You can manage cookie preferences via your browser settings. Disabling cookies may limit some website features.

International Data Transfers

If we transfer your data outside the UK (e.g., to a supplier or IT provider in the EU or elsewhere), we ensure it’s protected by:

  1. Adequacy decisions (e.g., EU countries).
  2. Standard contractual clauses approved by UK regulators.
  3. Other safeguards as required by law.

Third-Party Links

Our website may contain links to external sites (e.g., suppliers). We’re not responsible for their privacy practices, so please review their policies before sharing data.

Marketing Communications

We may send you updates about savings opportunities or services if you’ve opted in. You can unsubscribe at any time via the “unsubscribe” link in emails or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the “Last Updated” date. Significant changes will be communicated to you directly where appropriate.

Contact Us

If you have questions, concerns, or wish to exercise your rights, please reach out:

  1. Email: support@switchnsaveconsultants.co.uk

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we’ve mishandled your data.

Our Commitment

At Switch & Save Consultants Ltd, we value your trust. We handle your personal information with care, transparency, and respect, ensuring it’s used solely to deliver the savings and services you expect from us.

Last Updated : March 14, 2025

WhatsApp